Job Description
Responsibilities
Lead high‑impact operational initiatives and reduce Mean Time to Mitigate (MTTM), improve service stability, and drive cross‑functional execution.
Requirements
- 8–12 years of IT industry experience, preferably in enterprise SaaS, cloud operations, infrastructure, support, or technology delivery
- Minimum 5 years of hands‑on project management experience leading complex technical or operational initiatives
- Strong background in problem management, incident management, operational excellence, or service reliability improvement
- Proven ability to lead major initiatives across diverse technology and operations teams
- Strong project management skills, including planning, execution tracking, dependency management, risk management, and stakeholder communication