Job Description
Join CMH Heli-Skiing & Summer Adventures as a Guest Experience Advisor in Banff, Alberta, where your service excellence will shine. This role is crucial in creating memorable experiences for guests in a spectacular mountain destination.
As a full-time Advisor, you'll be responsible for nurturing relationships with guests, ensuring their entire experience is smooth and anticipatory from booking to follow-ups. You'll also actively monitor guest preferences to offer personalized service that aligns with their expectations. A true passion for guest satisfaction and the mountain lifestyle will drive your success in this role.
Key Responsibilities:
• Build and maintain trust-based guest relationships
• Anticipate guest needs and exceed their expectations
• Guide customers through the booking process
• Collaborate with teams for flawless service execution
• Manage and follow up on bookings to drive retention
Requirements:
As a full-time Advisor, you'll be responsible for nurturing relationships with guests, ensuring their entire experience is smooth and anticipatory from booking to follow-ups. You'll also actively monitor guest preferences to offer personalized service that aligns with their expectations. A true passion for guest satisfaction and the mountain lifestyle will drive your success in this role.
Key Responsibilities:
• Build and maintain trust-based guest relationships
• Anticipate guest needs and exceed their expectations
• Guide customers through the booking process
• Collaborate with teams for flawless service execution
• Manage and follow up on bookings to drive retention
Requirements: