Job Description
Your Role
The CMS Client Services & Implementation Officer facilitates the on-boarding and client support of Cash Management Products in accordance to the product specifications and implementation procedures. The incumbent works closely with product and sales team to deliver excellent service, risk management, and promote Maybank brand by ensuring process, operation, documentation and onboarding are coordinated across respective units.
How you will contribute
- Scheduling of product implementation activities such as enrollment, installation, training on supported Cash Management Products
- Prepare application installers, converters applicable, and other materials necessary to conduct technical support activities
- Review from time to time the schedule of activities to ensure completeness of work
- Support CMS Sales through customer training
- Provide and implement process impro...