Job Description
Job Responsibilities: Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices. Timely and accurately submit all customer specific documentation requirements to secure payment. Timely research all disputes/shortpayments/ credits brought to your attention by the cash application team or by the customer. Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team. • Identifies customer (internal/external) & stakeholders needs through communication and probing Job Qualifications: Education: University studies Experience: 1 year in customer service environment (preferred) Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure Knowledgeable in the use of MS Office Software – Word, Excel, PowerPoint and Outlook. Ability to han...