Job Description
Purpose
As a ScotiaHelps Manager, Front-End , you will strategically lead, manage, oversee and support the professional development of a team of Team Leads and their direct reports; providing direct leadership, coaching, direction, expertise and guidance, ensuring they are successful in developing customer-focused, high performing teams that provide excellent day-to-day customer service focused on the reduction of delinquencies and the mitigation of losses pertaining to the Bank’s Retail portfolio. Working in close partnership with our various ScotiaHelps teams, the branches and internal business partners, the Manager, ScotiaHelps facilitates a collaborative business relationship and provides expert advice and solutions that help business partners achieve their goals while creating and managing high performing teams.
The ScotiaHelps Manager will contribute to the overall success of the Front-End Team in ScotiaHelps e...