Job Description
Enhance customer experiences as a Collision Consultant at Birchwood Collision Centre. This role focuses on relationship building, effective communication, and customer follow-up to ensure satisfaction.
Reporting to the Collision Centre Manager, you will assist customers with their collision repair needs every weekday. This position requires strong skills in managing phone inquiries and walk-ins while completing necessary paperwork. Your commitment to customer satisfaction and attention to detail will be key in delivering outstanding service.
Key Responsibilities:
• Build rapport with customers during consultations
• Communicate needed repairs and associated costs
• Follow up with customers post-service for feedback
• Manage phone inquiries and customer walk-ins
• Complete paperwork for collision repair orders
Requirements:
• Expertise in customer relationship management
• Team-oriented with collaborative work skills
• Post-secondary education in Busines...
Reporting to the Collision Centre Manager, you will assist customers with their collision repair needs every weekday. This position requires strong skills in managing phone inquiries and walk-ins while completing necessary paperwork. Your commitment to customer satisfaction and attention to detail will be key in delivering outstanding service.
Key Responsibilities:
• Build rapport with customers during consultations
• Communicate needed repairs and associated costs
• Follow up with customers post-service for feedback
• Manage phone inquiries and customer walk-ins
• Complete paperwork for collision repair orders
Requirements:
• Expertise in customer relationship management
• Team-oriented with collaborative work skills
• Post-secondary education in Busines...