Job Description
Job Objectives
- Learn to provide an extraordinary customer experience in retail store setting.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
- Model and deliver a distinctive and delightful customer experience.
Job Responsibilities
Customer Experience
- Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
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