Job Description
Drive impactful community support as the Manager of Community Support and Information with Parkinson Canada. Oversee client services and ensure top-quality support for those living with Parkinson’s.
As the Manager, you will lead end-to-end management of client support services, including a multi-channel helpdesk model. This role focuses on service operations, team management, and quality assurance, crucial for delivering inclusive support. Your leadership will empower a skilled team, ensuring consistent communication and alignment with operational goals.
Key Responsibilities:
• Oversee the helpdesk platform with technology partners
• Monitor performance and optimize service workflows
• Lead team planning, scheduling, and performance management
• Establish service quality standards and client experience protocols
• Collaborate with knowledge management and peer support teams
Requirements:
• Bachelor's degree or equivalent experience
• Minimum 5 years in cli...
As the Manager, you will lead end-to-end management of client support services, including a multi-channel helpdesk model. This role focuses on service operations, team management, and quality assurance, crucial for delivering inclusive support. Your leadership will empower a skilled team, ensuring consistent communication and alignment with operational goals.
Key Responsibilities:
• Oversee the helpdesk platform with technology partners
• Monitor performance and optimize service workflows
• Lead team planning, scheduling, and performance management
• Establish service quality standards and client experience protocols
• Collaborate with knowledge management and peer support teams
Requirements:
• Bachelor's degree or equivalent experience
• Minimum 5 years in cli...