Job Description
Lead client support services with Parkinson Canada as the Community Support Manager. Drive operations, quality assurance, and team capacity for impactful support and navigation services.
In this managerial role, you will oversee a multi-channel helpdesk, integrating expertise and technology to enhance services for those affected by Parkinson's. This position requires strong leadership skills in managing people, processes, and systems, while maintaining excellent client experience through high-quality, consistent support.
Key Responsibilities:
• Oversee the helpdesk platform and service operating environment
• Lead team capacity planning and performance management
• Establish service quality standards and performance indicators
• Monitor demand and improve operational workflows
• Collaborate with teams for seamless client navigation
Requirements:
• Bachelor's degree or equivalent education and experience
• Minimum 5 years in client services or helpdesk role...
In this managerial role, you will oversee a multi-channel helpdesk, integrating expertise and technology to enhance services for those affected by Parkinson's. This position requires strong leadership skills in managing people, processes, and systems, while maintaining excellent client experience through high-quality, consistent support.
Key Responsibilities:
• Oversee the helpdesk platform and service operating environment
• Lead team capacity planning and performance management
• Establish service quality standards and performance indicators
• Monitor demand and improve operational workflows
• Collaborate with teams for seamless client navigation
Requirements:
• Bachelor's degree or equivalent education and experience
• Minimum 5 years in client services or helpdesk role...