Job Description
Lead Parkinson Canada’s client support services as a Community Support Manager. Oversee a comprehensive helpdesk model that integrates expert systems for effective service delivery.
This managerial role entails end-to-end management of client support operations, ensuring high-quality and scalable navigation services. You'll work closely with clinical and non-clinical teams, managing workflows, performance, and quality assurance to meet community needs.
Key Responsibilities:
• Manage service operations and the helpdesk platform
• Convert workflows into system requirements for clarity
• Monitor performance using dashboards and service data
• Provide leadership for the Support and Information team
• Establish quality standards and oversee assurance practices
Requirements:
• Bachelor’s degree in a relevant field or equivalent experience
• Minimum 5 years in client services or navigation
• Strong experien...
This managerial role entails end-to-end management of client support operations, ensuring high-quality and scalable navigation services. You'll work closely with clinical and non-clinical teams, managing workflows, performance, and quality assurance to meet community needs.
Key Responsibilities:
• Manage service operations and the helpdesk platform
• Convert workflows into system requirements for clarity
• Monitor performance using dashboards and service data
• Provide leadership for the Support and Information team
• Establish quality standards and oversee assurance practices
Requirements:
• Bachelor’s degree in a relevant field or equivalent experience
• Minimum 5 years in client services or navigation
• Strong experien...