Job Description
**Job Description**
**The College of Engineering's Computer Services team has an outstanding opportunity for a Computer Support Technician 1 to join their team.**
**About this Opportunity**
Reporting to the Associate Director of Computing, the Computer Support Technician 1 is responsible for providing front-line technical support across multiple operating systems, resolving user issues, and maintaining reliable access to software, hardware, and network resources. The role also supports classroom technologies, assists with device deployment and lifecycle management, and contributes to team operations to ensure effective computing services across campus environments.
**Key Responsibilities**
**End-User Support and Technical Assistance (40%)**
+ Deliver front-line, on-site technical support for Windows, macOS, and Linux systems.
+ Respond to support requests through the College ticketing system; triage issues, resolve routine proble...
**The College of Engineering's Computer Services team has an outstanding opportunity for a Computer Support Technician 1 to join their team.**
**About this Opportunity**
Reporting to the Associate Director of Computing, the Computer Support Technician 1 is responsible for providing front-line technical support across multiple operating systems, resolving user issues, and maintaining reliable access to software, hardware, and network resources. The role also supports classroom technologies, assists with device deployment and lifecycle management, and contributes to team operations to ensure effective computing services across campus environments.
**Key Responsibilities**
**End-User Support and Technical Assistance (40%)**
+ Deliver front-line, on-site technical support for Windows, macOS, and Linux systems.
+ Respond to support requests through the College ticketing system; triage issues, resolve routine proble...