Job Description
Scope of Position
Corning IT is seeking an exceptional professional with strong leadership and strategic vision to join our team as Contact Center Product Owner. The Contact Center Product Owner will be responsible for defining and prioritizing the product backlog, collaborating with stakeholders to gather requirements, and working with Managed Service Providers (MSPs) and development teams to deliver solutions that meet business needs. The Product Owner also manages release cycles, addresses technical debt, and develops the technical product roadmap.
Responsibilities
Product Backlog and Delivery Management
- Define and prioritize the Contact Center as a Service (CCaaS) product backlog, ensuring alignment with business objectives
- Conduct regular backlog grooming sessions and sprint planning meetings with business stakeholders
- Collaborate with Managed Service Providers (MSPs) and/or development team to deliver the Conta...