Job Description
Contact Center Product Owner
Date: Jun 5, ****
Location: Obispado, NLE, MX, *****
Company: Corning
Requisition Number: *****
Scope of Position
Corning IT seeks an experienced professional with strong leadership and strategic vision to serve as Contact Center Product Owner. The role focuses on defining and prioritizing the product backlog, collaborating with stakeholders to gather requirements, and working with Managed Service Providers (MSPs) and development teams to deliver Contact Center as a Service (CCaaS) solutions that meet business needs. The Product Owner manages release cycles, addresses technical debt, and develops the technical product roadmap.
Responsibilities
Define and prioritize the CCaaS product backlog, ensuring alignment with business objectives.
Conduct regular backlog grooming sessions and sprint planning meetings with business stakeholders.
Collaborate with MSPs and the development team to deliver features and enhancements...