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The Toronto-Dominion Bank (Canada)

Contact Center Rep IV, Direct Investing

📍 Location
Markham, Ontario
⏰ Job Type
Full time
📅 Posted
July 20, 2026
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Job Description

Description

:

KEY ACCOUNTABILITIES

CUSTOMER

  • Provide sound advice with every customer interaction, contributing to an exceptional customer experience
  • Provide courteous, efficient, and professional customer service to ensure inquiries, advice and/or issues are managed promptly and effectively under all conditions
  • Engage customers/partners in conversation to understand and by asking deeply curious and thoughtful questions to meet their current and future products/ advice and/or service needs by proactively providing them with information/advice/guidance
  • Offer advanced knowledge and/or advice/guidance as it relates to their respective business area
  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowl...

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