Job Description
Join a dynamic project delivery team as a Contact Center Solutions Integration Expert, focusing on CCaaS configurations and customer-driven solutions. Deliver quality in your installation services.
In this critical role, leverage your deep understanding of platforms like Genesys Cloud CX and Five9 to deliver custom solutions. Collaborate with business analysts to gather detailed requirements and maintain documentation for technical builds. Implementation of omni-channel experiences and AI-driven tools will define your contributions to enhancing customer satisfaction.
Key Responsibilities:
• Provide technical advisory on CCaaS solutions
• Collaborate with analysts for requirements gathering
• Implement CCaaS configurations including SIP trunking
• Build chat bots and voice automation tools
• Train end users in system functionalities
Requirements:
• Minimum 5 years of contact center experience
• Technical ex...
In this critical role, leverage your deep understanding of platforms like Genesys Cloud CX and Five9 to deliver custom solutions. Collaborate with business analysts to gather detailed requirements and maintain documentation for technical builds. Implementation of omni-channel experiences and AI-driven tools will define your contributions to enhancing customer satisfaction.
Key Responsibilities:
• Provide technical advisory on CCaaS solutions
• Collaborate with analysts for requirements gathering
• Implement CCaaS configurations including SIP trunking
• Build chat bots and voice automation tools
• Train end users in system functionalities
Requirements:
• Minimum 5 years of contact center experience
• Technical ex...