Job Description
Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
Key Responsibilities
:• Deliver clear, fluent, and professional communication with strong active listenin
gand cultural awareness
• Provide first-level support for product inquiries, warranty questions, and basi
cHVAC-related issues (training provided)
• Accurately log cases in CRM tool while multitasking during live calls
• De-escalate challenging situations and ensure a positive customer experience
• Prioritize and manage high-volume inquiries with strong organization and tim
emanagement
.
Skills & Competencie