Job Description
Hourly Rate & Salary
Hourly Rate: $29.71
Hourly Rate (Post-Probation): $31.76
Salary and progression in accordance with Article 22 of the Collective Agreement. This position is posted in accordance with Article 13 of the Collective Agreement.
Day in the Life (Realistic Job Preview)
This role is fast-paced and demanding. Calls come one after another, and many involve members who are frustrated, stressed, or navigating real health and financial concerns. You’ll need to stay focused, think clearly, and communicate with confidence; often while managing multiple systems and delivering answers in real time. There is pressure, and some days will feel heavy.
But this work matters. In those same moments, you’re often the person who brings clarity, reassurance, and real solutions when people need it most. If you can stay grounded under pressure and take ownership of each call, you’ll have a direct impact; helping people move forwar...