Job Description
What You Bring
- Attention to detail
- High level strategic thinking
- Strong writing skills
- Experience monitoring and reporting on usability metrics
- ZD/general help center experience (organization, administration, and updating)
- Strong collaborative spirit in working with other teams (Engineering, product, data, etc.)
What You Will Do
- Acting as a customer experience architect, this role designs and optimizes the end-to-end self‑service journey—across help center content, automation, support entry points, and tooling—to enable customers to resolve issues quickly, accurately, and independently
- Own and implement a long‑term strategy for organizing and administering our Help Center, ensuring that self‑service is a core driver of efficiency, quality, and overall customer experience
- Update regularly with new product updates and announcements, and work with our EPDA team to upd...