Job Description
Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
About this role
We are looking for a CX Conversation Designer to build and optimize end-to-end customer journeys across AI voice, chat, IVR, and agent‑assisted experiences.
This is a hands‑on role focused on creating seamless, efficient flows that guide customers from entry to resolution, improving containment, reducing friction, and enhancing the overall experience.
The role requires someone who can move quickly from concept to implementatio...