Coordinator, Invoicing & Incentives (La Florida)

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end‑to‑end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

• Answer incoming calls and return missed calls within appropriate SLAs
• Provide verbal wire verifications to third‑parties
• Assist customers with Tier1 and2 agent invoicing and incentives inquiries
• Triage and escalation of calls outside of the scope of this line
• Provide accurate, satisfactory answers to their queries and concerns or escalated to the appropriate team
• Resolve situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting, navigating the company resources, or using the products or services related to agent invoicing and incentives
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