Job Description
Customer Technical Care Advocate (CTCA) – IMS / Mobile Core
Core Solutions Architect - IMS
Location: Remote
Work Hours: Must support North America business hours (Mon–Fri)
Role Overview
We are seeking an experienced Customer Technical Care Advocate (CTCA) to provide technical consultation, operational support, and issue escalation management for a telecom Mobile Core / IMS network environment . This role supports engineering and operations teams by ensuring network stability, troubleshooting complex issues, and assisting with network optimization and evolution initiatives.
Key Responsibilities
Provide day-to-day Mobile Core network operations support.
- Act as a technical point of contact for engineering and operations teams
- Support IMS Core platforms and services
- Perform advanced troubleshooting, log analysis, and root cause analysis
- Lead t...