Job Description
Overview
The Credit, Collection Administration & Performance Manager is responsible for overseeing credit risk performance, AR health, dunning effectiveness, execution of the bad‑debt strategy, and exception governance across the customer lifecycle. This role acts as a control and performance hub, ensuring policies are consistently applied, revenue leakage is identified and addressed, and decision‑making is supported by accurate analytics and reporting.
Essential Duties & Responsibilities
- Credit, Risk & Policy Performance
- Own performance outcomes across credit risk, AR, dunning, and bad‑debt strategy.
- Supervise credit analysts, risk analysts, and policy execution resources.
- Monitor portfolio risk, exposure, delinquency trends, and policy effectiveness.
- Ensure credit and collections policies are consistently applied, documented, and optimized.
- Identify emerging risk trends and proactively elevate co...