Job Description
JOB DESCRIPTION
The Credit Customer Care Specialist is responsible for handling high-volume inbound calls and responding to inquiries from Sysco Customers, Sales Representatives, and other customer contacts. This role is fully focused on inbound call support, providing timely and accurate assistance, resolving issues, and ensuring a high level of customer satisfaction.
Specialists are responsible for answering customer inquiries and/or resolving issues during inbound interactions. When necessary, escalate tasks to the relevant party. The specialist must be able to perform credit inquiries, invoice retrieval, and credit hold release analysis while delivering excellent customer service.
Key Responsibilities
Handle inbound calls professionally, addressing inquiries related to credit, collections, invoices, and account status.
Analyze customer accounts, pa...