Didi Global

CRM Analyst - Sales Operations

📍 Location
são paulo, são paulo
⏰ Job Type
Full-time
📅 Posted
June 06, 2026
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Job Description

Team Overview

The CRM Analyst (Sales) for Inside Sales Operations will play a key role in supporting data-driven decision making, assisting in the optimization of sales processes, and executing operational tasks for lead conversion and sales performance. This individual will be responsible for monitoring performance dashboards for the sales funnel, helping to ensure that the results of acquisition communications and cadences are aligned with goals. They will also assist with analyzing the lead-to-opportunity lifecycle, reporting on funnel conversion rates, and supporting the continuous optimization of the CRM for Sales teams.

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Role Responsibilities

Sales Operations Analysis & Reporting

  • Monitor lead and pipeline management performance, supporting sales team performance improvement through acquisition cadences and workflows.
  • Execute the day-to-day management and monitoring of CRM dashboards (e.g., funnel perfor...

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