ServiceNow

CRM Strategies Lead

📍 Location
Australia, New South Wales
⏰ Job Type
full-time
📅 Posted
June 20, 2026
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Job Description

Job Description

The Role 

  • As Lead of CRM GTM Strategy, you'll own the strategic direction and operational excellence of our global CRM go-to-market motion. You'll work at the intersection of strategy, program management, and customer success—partnering with executive leadership across Sales, Customer Excellence, Marketing, and Product to drive transformational customer outcomes and accelerate CRM adoption across our customer base. 

  • This is a high-impact leadership role where you'll: 

Shape Strategic Direction 

  • Define and articulate the CRM GTM strategy, including the operating model, success metrics, and investment priorities that align with enterprise business objectives  
  • Partner with executive leadership to translate CRM vision into executable, measurable go-to-market programs 
  • Drive strategic initiativ...

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