Job Description
Join Soucy as a Customer Experience Account Manager, focusing on B2B client needs. Anticipate customer requirements while tracking KPIs to enhance their experience and elevate brand visibility.
In this strategic role, you’ll oversee the client journey from the first interaction to project completion. With 3 to 5 years of experience, you’ll utilize your administrative skills and bilingual communication to strengthen relationships and facilitate solutions. Your keen understanding of logistics will ensure efficient service.
Key Responsibilities:
• Act as primary liaison for international clients
• Oversee entire customer journey with efficient follow-up
• Manage client orders and ensure accurate tracking
• Address logistics and supply chain challenges proactively
• Measure and communicate key performance indicators
Requirements:
• Minimum 3 to 5 years in customer management
• Bilingual proficiency in French and English
• Strong software knowledge including...
In this strategic role, you’ll oversee the client journey from the first interaction to project completion. With 3 to 5 years of experience, you’ll utilize your administrative skills and bilingual communication to strengthen relationships and facilitate solutions. Your keen understanding of logistics will ensure efficient service.
Key Responsibilities:
• Act as primary liaison for international clients
• Oversee entire customer journey with efficient follow-up
• Manage client orders and ensure accurate tracking
• Address logistics and supply chain challenges proactively
• Measure and communicate key performance indicators
Requirements:
• Minimum 3 to 5 years in customer management
• Bilingual proficiency in French and English
• Strong software knowledge including...