Job Description
Join Bombardier as a Senior Customer Account Manager, focusing on digital products and enhancing client relationships. Drive operational excellence and customer satisfaction in a hybrid setup.
This pivotal role involves managing customer accounts while acting as the liaison between clients and internal teams. You’ll lead customer trainings, mentor an intern, and ensure billing accuracy and compliance. By conducting regular business reviews, you’ll be proactive in identifying value creation opportunities across CRM operations.
Key Responsibilities:
• Build and maintain strong customer relationships
• Own daily operations and issue resolutions
• Conduct customer training and develop support materials
• Ensure billing transparency and accuracy
• Monitor and enhance customer satisfaction metrics
Requirements:
• 5–10+ years in aerospace or account management
• Familiarity with digital product offerings
• Strong CRM expertise and communication skills
• Dem...
This pivotal role involves managing customer accounts while acting as the liaison between clients and internal teams. You’ll lead customer trainings, mentor an intern, and ensure billing accuracy and compliance. By conducting regular business reviews, you’ll be proactive in identifying value creation opportunities across CRM operations.
Key Responsibilities:
• Build and maintain strong customer relationships
• Own daily operations and issue resolutions
• Conduct customer training and develop support materials
• Ensure billing transparency and accuracy
• Monitor and enhance customer satisfaction metrics
Requirements:
• 5–10+ years in aerospace or account management
• Familiarity with digital product offerings
• Strong CRM expertise and communication skills
• Dem...