Job Description
We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.
This position is part of our evening and weekend team, with working hours primarily outside standard office times.
Key responsibilities:
- Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian or English
- Receive and process client complaints and issues related to credit, prepaid and debit cards
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty
- Ensure all customer interactions and processes comply with internal quality standards and legal regulations
- Proactively find solutions for client complaints and escalating complex cases to the appropriate department
- Identi...