Job Description
The Role, in Plain Words
Right now, one member from our team handles all of our customer care along with a dozen other things. As we grow, customer care needs a dedicated person who does it well and genuinely enjoys it. That is you.
You will be the friendly, reliable voice customers reach when they call, message, or email HoneyVeda. Your single job is to look after our customers, answer their questions, solve their problems, and leave them feeling good about choosing us. We will guide and train you, and as our orders grow, this role grows with you.
What You’ll Do
- Answer customer queries, complaints, or follow-ups across phone calls, WhatsApp, and email. You do this warmly, clearly, and quickly, so that no customer is kept waiting and issues get resolved.
- Coordinate with our sales and marketing teams where needed.
- Become a confident honey expert.