Job Description
Customer Care Associate
Bogotá, COL
- Job Category: Customer Support
- Job Type: Full time
- Reqid: J
Clutter is seeking a motivated and service-oriented claims specialist to join our Trust & Safety team. In this role, you will be responsible for efficiently managing customer claims, resolving complex cases, and ensuring end-to-end service excellence and compliance.
What You’ll Do
- Provide support throughout the claims process and own monetary compensation escalations via phone or email
- Investigate and evaluate customer damage/lost Item claims and provide 100% accurate claim settlements
- Investigate and evaluate customer issue claims and provide resolutions that balance profitability, risk mitigation, and the customer experience
- Build rapport and demonstrate empathy in all customer interactions
- Monitor Clutter’s social media presence, moderate comments and provide ...