Job Description
The Opportunity
Lab Alley, a rapidly growing e-commerce business, aims to be the Amazon of chemicals. We are seeking an enthusiastic individual to join our team as Customer Care Associate. As a Customer Care Associate, you'll be the first point of contact for customers, addressing inquiries and providing support via phone, email, and chat. This position offers the chance to learn, grow, and build your skills to eventually handle more complex tasks and inquiries as you advance within the company.
Essential Responsibilities
- Respond to customer inquiries through phone, email, and chat platforms (Zoho).
- Provide accurate and timely responses to frequently asked questions (FAQs).
- Direct customer inquiries to appropriate resources or escalates when necessary.
- Assist in processing basic orders and updating customer information in the system.
- Provide general product information and guidance to help custom...