Job Description
Step into the role of Customer Care Coordinator at Mattamy Homes Canada in Calgary with a hybrid work model. Provide homeowners with expert support from post-purchase through warranty, ensuring a seamless experience.
In this full time position, you'll serve as the primary point of contact for homeowners, addressing inquiries and concerns promptly. The role emphasizes excellent communication, coordination with multiple departments, and creating educational materials for homeowners. Your contributions will be crucial in achieving The Best Homeowner Experience during the building process.
Key Responsibilities
- Manage and respond to homeowner inquiries via phone and email
- Document all interactions in DynaMX for record-keeping
- Liaise between homeowners and internal departments
- Distribute educational materials to set homeowner expectations
- Photograph and report on construction progress through milestone emails