Job Description
Role Overview:We are seeking a motivated and customer-focused individual to join our Customer Support team. The role involves handling inbound customer queries related to in-warranty and out-of-warranty services, exception handling, and providing timely resolutions through voice and non-voice channels. This is a process-driven role requiring strong communication, empathy, and problem-solving skills.Key Responsibilities:Handle customer inquiries via phone, email, and other platforms in a timely, professional, and accurate manner.Manage queries related to in-warranty, out-of-warranty, and exception scenarios.Accurately log all interactions in the internal CRM or designated system.Consistently meet individual KPIs, including quality, response time, and customer satisfaction.Adhere to internal customer service processes and compliance standards.Work collaboratively with internal teams to resolve customer issues when required.Key Competencies:Excellent communication skills in: English, Hind...