Job Description
Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
**Summary**
Vivint’s Performance Optimization Manager (POM) plays a critical role in elevating both the agent and customer experience through performance enablement, coaching excellence, gamification, and the strategic adoption of AI-powered solutions. This role is responsible for designing, implementing, and continuously optimizing programs that drive employee engagement, performance improvement, sales effectiveness, and customer satisfaction across...
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
**Summary**
Vivint’s Performance Optimization Manager (POM) plays a critical role in elevating both the agent and customer experience through performance enablement, coaching excellence, gamification, and the strategic adoption of AI-powered solutions. This role is responsible for designing, implementing, and continuously optimizing programs that drive employee engagement, performance improvement, sales effectiveness, and customer satisfaction across...