Customer Care Representative

The Customer Care provides foundational support to the Customer Care team by handling basic customer interactions, order entry, and administrative tasks. This role focuses on learning core processes, understanding product lines, and developing problem-solving skills under guidance from more senior team members. This position serves as the starting point for a career path within Customer Care, building the operational knowledge and customer service expertise needed.

The Customer Care Representative must exhibit the behaviors of the WireCo Business System (WBS):

• Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
• Accountable – celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
• Self-Aware – demonstrates an understanding of our strengths and needs, considering how our actions impact others
• Noble Intent – acts in the ...