Job Description
AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2.
Pay Rate - £27000 + £100 per month attendance bonus = £28200 per annum
Shifts: Day Shifts (5 days out of 7) - 40 hours per week.
Term - Permanent
Start Date - ASAP
Experience - Customer Complaints / Escalations Management experience is essential
Key Responsibilities
Customer Complaint Management
● Handle incoming customer complaints via telephone, email, and written
correspondence.
● Serve as the main point of contact for customers throughout the complaints process.
● Listen actively, demonstrate empathy, and communicate professionally to understand
customer concerns.
● Conduct thorough investigations into complaints, gathering information from relevant
teams and stakeholders.
● Provide customers with regular updates and manage expectations throughout the
r...
Pay Rate - £27000 + £100 per month attendance bonus = £28200 per annum
Shifts: Day Shifts (5 days out of 7) - 40 hours per week.
Term - Permanent
Start Date - ASAP
Experience - Customer Complaints / Escalations Management experience is essential
Key Responsibilities
Customer Complaint Management
● Handle incoming customer complaints via telephone, email, and written
correspondence.
● Serve as the main point of contact for customers throughout the complaints process.
● Listen actively, demonstrate empathy, and communicate professionally to understand
customer concerns.
● Conduct thorough investigations into complaints, gathering information from relevant
teams and stakeholders.
● Provide customers with regular updates and manage expectations throughout the
r...