Job Description
If you enjoy working collaboratively, adapting to different tasks, and making a real difference to customer outcomes, this could be the role for you. As a Customer Experience Advisor in our Sensitive Claims team, you’ll play a key role in supporting our Retail Operations by building trust, showing empathy, sharing knowledge, and ensuring every interaction leaves customers feeling valued and understood. This role attracts a salary of £24,720.
What you'll be doing:
Delivering outstanding customer experiences across telephony, email, and written correspondence
Complying with regulatory and internal processes to protect customers, colleagues, and the business
Taking ownership of customer interactions and collaborating with colleagues to deliver personalised outcomes
Identifying, prioritising and resolving complaints while learning from feedbac...