Job Description
Elevate customer satisfaction at CHEP Canada as a Customer Experience Associate in a hybrid remote role. You will be the key point of contact for over 4,500 accounts, managing inquiries and service solutions.
This position combines problem-solving and collaboration within a dynamic environment. You'll address customer inquiries, facilitate communication across teams, and drive improvements in operations. Your focus on customer experience will be pivotal in resolving issues and optimizing service delivery, ensuring a seamless supply chain for clients.
Key Responsibilities:
• Resolve complex customer inquiries and provide first-level support
• Collaborate with teams for effective issue resolution
• Manage billing discrepancies and ensure system accuracy
• Monitor account performance for process improvements
• Maintain precise customer data and service records
Requirements:
• Bachelor’s degree or equivalent experience
• 3–5 years in Customer Service or Supply...
This position combines problem-solving and collaboration within a dynamic environment. You'll address customer inquiries, facilitate communication across teams, and drive improvements in operations. Your focus on customer experience will be pivotal in resolving issues and optimizing service delivery, ensuring a seamless supply chain for clients.
Key Responsibilities:
• Resolve complex customer inquiries and provide first-level support
• Collaborate with teams for effective issue resolution
• Manage billing discrepancies and ensure system accuracy
• Monitor account performance for process improvements
• Maintain precise customer data and service records
Requirements:
• Bachelor’s degree or equivalent experience
• 3–5 years in Customer Service or Supply...