The Toronto-Dominion Bank (Canada)
Customer Experience Associate - Future Opportunities, Mississauga and Brampton
Job Description
Key Accountabilities
Customer
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice.
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner.
- Assist with responding and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
Shareholder
- Support the achievement of business objectives by supporting advice goals.
- Promote products, advice, services and banking capabilities.
- Understand and apply operating policies and procedures.
- Contribute to business objectives for Operational Excellence. <...