Job Description
About the Role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch Network, the focus is to provide exceptional service throughout the customer’s journey.
Key Responsibilities
- Take a proactive approach to discovering our customers’ needs and listening to understand what they are asking for
- Process day‑to‑day transactions
- Nurture rich, long‑standing relationships
- Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities
- Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking n...