Job Description
Customer Experience & Order-to-Cash Strategy Realization Sr. Manager
What you will do
Let’s do this. Let’s change the world. In this vital role you will design and implement an Order to Cash (OTC) and customer experience strategy that integrates organization, processes, technology, and data. Your goal is to ensure Amgen delivers a differentiated, scalable, and cost-effective customer experience.
Based in Amgen Colombia, this role collaborates with general teams and cross‑functional stakeholders to drive service excellence and continuous improvement. Responsibilities include ensuring consistent service delivery, supporting the SAP S4Hana transition, and aligning operations with enterprise strategic goals while fostering innovation and scalability across regions.
As a cultural ambassador, you will exemplify Amgen’s Values and Leadership Behaviors, promoting an empowered, high‑performing environment where purpose and performance align.