Job Description
Key Responsibilities - Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels. - Collect, analyze, and interpret customer feedback to improve overall customer experience. - Build and manage customer communities to encourage engagement, advocacy, and feedback sharing. - Coordinate customer participation in new product launches, beta testing, product trials, and feedback programs. - Monitor online reviews, social media conversations, and brand sentiment across platforms. - Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D, and Customer Support teams for continuous improvement. - Identify customer pain points, trends, and opportunities to enhance customer journeys and retention. - Prepare reports, dashboards, and actionable recommendations for stakeholders. - Work closely with internal teams to ensure timely resolution of customer concerns and implementation of feedback. Requirements Requirements - 13 years...