Job Description
At Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationship business. The Customer Experience Lead contributes to the success of Diventures by consistently building and maintaining positive experiences and lasting relationships with our customers through high-touch, high-communication, personalized customer service.
The Customer Experience Lead is someone who demonstrates a high level of knowledge and skills in Diventures equipment and programming. The Customer Experience Leads are trainers and leaders of others, running shifts efficiently when managers are not present.
The Customer Experience Lead has the same responsibilities of Customer Experience Specialists with the increased responsibility of delegating and overseeing projects when there are no managers in the store. The Customer Experience Lead is responsible for training Customer Experience Trainee's on policies, procedures, and product knowle...