Indigo-Books-

Customer Experience Leadership at Indigo

📍 Location
city of langley, metro vancouver regional district
⏰ Job Type
Full-time
📅 Posted
July 16, 2026
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Job Description

Drive exceptional customer interactions as a Customer Experience Leader at Indigo. In this role, blend operational leadership with a commitment to fostering a top-tier customer experience in every visit.
Being part of the Store's Leadership Team means that you will manage sales forecasting, daily operations, and the overall customer journey. You will empower your team to embody Indigo’s High Performance Characteristics and support their professional growth. Ensuring adherence to health and safety standards while creating an inclusive atmosphere will be key aspects of your responsibilities.
Key Responsibilities:
• Oversee store opening, closing, and daily operations
• Lead team initiatives to exceed sales targets
• Cultivate a culture of trust and inclusion
• Monitor and ensure compliance with health and safety
• Engage in talent management and coaching activities
Requirements:
• 1-2 years in merchandising or customer service roles
• Experience in team lead...

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