Job Description
Join TD Canada Trust as a Customer Experience Manager Trainee in Dollard-des-Ormeaux, Quebec. Lead your team to deliver outstanding service and foster lasting customer relationships.
As a Customer Experience Manager Trainee, you will play a critical role in shaping customer journeys at TD Canada Trust. This position requires mentoring colleagues, effective complaint resolution, and operational excellence within Personal & Commercial Banking. You'll empower your team while focusing on process improvements and customer satisfaction.
Key Responsibilities:
• Provide leadership to enhance customer service quality
• Manage compliance with regulatory and operational guidelines
• Support frontline staff in addressing customer complaints
• Coach on advice-giving for improved service delivery
• Supervise workflows and daily branch administration
Requirements:
• University degree or 3+ years in related roles
• Knowledgeable in business and banking operations
• Pro...
As a Customer Experience Manager Trainee, you will play a critical role in shaping customer journeys at TD Canada Trust. This position requires mentoring colleagues, effective complaint resolution, and operational excellence within Personal & Commercial Banking. You'll empower your team while focusing on process improvements and customer satisfaction.
Key Responsibilities:
• Provide leadership to enhance customer service quality
• Manage compliance with regulatory and operational guidelines
• Support frontline staff in addressing customer complaints
• Coach on advice-giving for improved service delivery
• Supervise workflows and daily branch administration
Requirements:
• University degree or 3+ years in related roles
• Knowledgeable in business and banking operations
• Pro...