Job Description
Elevate customer interactions as a Senior Customer Experience Program Manager at Coveo. Lead initiatives that enhance engagement and drive the post-sale experience on a global scale.
Join Coveo's Customer Experience organization to shape how customers engage and learn. In this role, you will focus on executing scalable programs that foster community engagement and reflect customer voices. Your expertise will ensure all customer initiatives are delivered seamlessly across multifaceted teams and platforms.
Key Responsibilities:
• Scale engagement programs through webinars and one-to-many initiatives
• Enhance self-service resources within Coveo Connect community
• Collaborate with cross-functional teams for aligned customer experiences
• Manage timelines and operational readiness for engagements
• Collect and synthesize Voice of Customer feedback
Requirements:
• 5+ years in customer-facing roles in SaaS
• Proven experience with B2B engagement programs
• S...
Join Coveo's Customer Experience organization to shape how customers engage and learn. In this role, you will focus on executing scalable programs that foster community engagement and reflect customer voices. Your expertise will ensure all customer initiatives are delivered seamlessly across multifaceted teams and platforms.
Key Responsibilities:
• Scale engagement programs through webinars and one-to-many initiatives
• Enhance self-service resources within Coveo Connect community
• Collaborate with cross-functional teams for aligned customer experiences
• Manage timelines and operational readiness for engagements
• Collect and synthesize Voice of Customer feedback
Requirements:
• 5+ years in customer-facing roles in SaaS
• Proven experience with B2B engagement programs
• S...