Job Description
At DRI DUCK, great gear starts with great service.
Werelooking for a highly motivated, critical-thinking Customer Experience Representative with a strong emphasis on B2B operations.
This role is ideal for someone who takes ownership, thinks proactively, and thrives in a fast-paced e-commerce environment.
While this position will primarily support our B2B customers, it will also provide coverage for the D2C as needed.
The role requires an understanding of e-commerce operations, customer service best practices, and digital tools including SAP, Wrike, Shopify, and Gorgias, along with the ability to navigate complex order scenarios and deliver a seamless end-to-end customer experience across all channels.
Key Responsibilities: B2B Customer Experience & Order Management Serve as a contact for B2B customers, including corporate partners, distributors, and sales teams.
Support B2B customer onboarding through Salesforce and Commerce Cloud, ensuring accuratesetup and a smooth ...
Werelooking for a highly motivated, critical-thinking Customer Experience Representative with a strong emphasis on B2B operations.
This role is ideal for someone who takes ownership, thinks proactively, and thrives in a fast-paced e-commerce environment.
While this position will primarily support our B2B customers, it will also provide coverage for the D2C as needed.
The role requires an understanding of e-commerce operations, customer service best practices, and digital tools including SAP, Wrike, Shopify, and Gorgias, along with the ability to navigate complex order scenarios and deliver a seamless end-to-end customer experience across all channels.
Key Responsibilities: B2B Customer Experience & Order Management Serve as a contact for B2B customers, including corporate partners, distributors, and sales teams.
Support B2B customer onboarding through Salesforce and Commerce Cloud, ensuring accuratesetup and a smooth ...