Job Description
Elevate the customer experience as a Customer Experience Specialist at CPSA in a long-term contract position. Engage with Albertans and healthcare partners to enhance service navigation.
CPSA seeks a skilled Customer Experience Specialist to respond to inquiries from various sources. In this role, you will demonstrate your expertise in managing complex situations and improving customer experience processes. You will collaborate with internal teams, track inquiries, and contribute to developing a customer-first approach.
Key Responsibilities:
• Address incoming inquiries with a solution-oriented mindset
• Demonstrate empathy in high-stress interactions
• Collaborate on standardizing response protocols
• Maintain accurate records and knowledge management
• Champion CPSA's customer experience initiatives
Requirements:
• Diploma in Business or a related field
• Minimum of 3 years of experience in a similar role
• Advanced communication and empathy skills
CPSA seeks a skilled Customer Experience Specialist to respond to inquiries from various sources. In this role, you will demonstrate your expertise in managing complex situations and improving customer experience processes. You will collaborate with internal teams, track inquiries, and contribute to developing a customer-first approach.
Key Responsibilities:
• Address incoming inquiries with a solution-oriented mindset
• Demonstrate empathy in high-stress interactions
• Collaborate on standardizing response protocols
• Maintain accurate records and knowledge management
• Champion CPSA's customer experience initiatives
Requirements:
• Diploma in Business or a related field
• Minimum of 3 years of experience in a similar role
• Advanced communication and empathy skills