Job Description
Woodpeckers Crafts is a New Jersey–based ecommerce company that sells craft parts through its own website and several online marketplaces.
They are looking for a full-time Customer Experience Specialist to join their customer service team and support customers across phone, email, live chat, and marketplace messages.
This is a customer-facing role for someone with excellent English, strong judgment, and a calm, empathetic communication style. Most inquiries are standard ecommerce topics, such as order status, shipping, damaged items, delivery delays, product questions, and custom product requests. However, the team also needs someone who can handle more complicated situations, understand the full customer history, and find a thoughtful solution when there is no simple script to follow.
The company is also improving its customer support processes, so someone with a tech-savvy mindset and interest in AI chatbots, automation, or workflow improvements would be a strong...