Job Description
Enhance customer satisfaction as a Customer Experience Specialist with Vention in Montreal. Provide top-notch support, manage inquiries, and optimize customer services in a hybrid environment.
Vention is seeking a dedicated Customer Experience Specialist for the Customer Success team. This role involves guiding customers through the sales cycle, managing live chats and calls, and resolving issues efficiently. You'll engage customers through proactive communication and feedback, contributing to the continuous improvement of service quality.
Key Responsibilities:
• Become an expert on Vention’s platform
• Support customers throughout the sales cycle
• Handle live-chat and phone inquiries effectively
• Process order changes and track shipments
• Participate in weekly case meetings for improvement
Requirements:
• Night shift availability from 4:00 PM to 12:00 AM
• Fluency in English and French, both written an...
Vention is seeking a dedicated Customer Experience Specialist for the Customer Success team. This role involves guiding customers through the sales cycle, managing live chats and calls, and resolving issues efficiently. You'll engage customers through proactive communication and feedback, contributing to the continuous improvement of service quality.
Key Responsibilities:
• Become an expert on Vention’s platform
• Support customers throughout the sales cycle
• Handle live-chat and phone inquiries effectively
• Process order changes and track shipments
• Participate in weekly case meetings for improvement
Requirements:
• Night shift availability from 4:00 PM to 12:00 AM
• Fluency in English and French, both written an...